At The Massage Evolution and Wellness Center, we know sometimes things come up. We understand and get that. If you have an emergency arise that is out of your control - please phone the clinic to explain your situation. Each session cancellation under emergencies circumstances will be dealt with on an individual basis. We value you both as clients and as people and want to always do right by you. However, if a pattern occurs, you will forfeit any monies paid or gift cards purchased plus the right to book future sessions.
All individual sessions must be kept on the date and time agreed on at booking. If for some reason, you cannot attend your session - a 24 hour advance notice must be given. If this notice is not given, then your session time is forfeited and any prepaid monies or gift card purchased will be used to cover your session time. If 3 sessions are cancelled without ample notice - our clinic has the right to refuse any future sessions and all monies paid in advance or gift cards will be forfeited.
All couples sessions are subject to the same policy stated above for individual sessions; with the exception of the prepaid or gift card purchased for these sessions are now doubled to cover both sessions.
All group sessions must be kept on the date and time agreed on at time of booking. Group sessions take more planning than individual/couples sessions. Due to this all group sessions require a 72 hour notice if unable to keep. If this notice is not met, then any prepaid or gift cards purchased to cover any or all of the sessions booked will be forfeited. A credit card is required for group session bookings. A hold will be placed on the credit card to insure payment is received.
All prepaid sessions - individual or otherwise are non refundable. All packages do have an expiration date. Please check the package you purchased for its expiration date.
Example: Summer Six Pack - Expires within 90 days of purchase. This package is designed and priced to be used over the summer months only.
All Gift Cards expire within 6 months of purchase unless otherwise stated on gift card.